Privacy Policy

Al Maha Fitness is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform or use our services. By accessing or using our site or services, you agree to the terms of this policy.

Who We Are:
Al Maha Fitness operates fitness centers and provides related health and wellness services.
Our address is:
Al Maha Fitness
15 Sheikh Zayed Road, Floor 12
Dubai, Dubai, 41587
UAE

Information We Collect:
We collect personal information that you voluntarily provide to us when you register for our services, express an interest in obtaining information about us or our products and services, when you participate in activities on our online platform or in our facilities, or otherwise when you contact us. The types of personal information we collect may include:
- Contact information (such as name, physical address, email address, phone number)
- Demographic information (such as age, gender, location)
- Payment information (used for processing transactions, which is handled securely by third-party payment processors)
- Health and fitness information (such as fitness goals, health conditions, injury history, biometric data, provided voluntarily or necessary for personalized training plans or nutrition advice)
- Usage data (information about how you use our online platform and services, including IP address, browser type, operating system, pages viewed, access times)
- Information from interactions (such as feedback, survey responses, communications with our staff)

How We Use Your Information:
We use the personal information we collect for various purposes related to providing our services, including:
- To provide, operate, and maintain our services
- To manage your membership and account
- To process transactions and manage billing
- To communicate with you, including responding to your inquiries and sending service updates, security alerts, and support messages
- To send you marketing communications (in accordance with your preferences and applicable law)
- To personalize your experience on our site and in our facilities
- To monitor and analyze usage and trends to improve our services
- To detect, prevent, and address technical issues and fraudulent activity
- To comply with legal obligations and protect our rights and interests

Legal Basis for Processing:
Under data protection laws like the GDPR, we process your personal data based on several legal grounds:
- Performance of a contract: We process data necessary to provide the services you have requested (e.g., managing your membership, booking classes).
- Consent: We may rely on your consent to use your personal information for specific purposes (e.g., sending marketing communications, processing sensitive health data for personalized plans). You have the right to withdraw your consent at any time.
- Legitimate Interests: We may process your data based on our legitimate interests, provided these interests do not override your fundamental rights and freedoms (e.g., improving our services, preventing fraud, ensuring network security).
- Legal Obligations: We may process your data where necessary to comply with applicable laws or regulations.

Sharing Your Information:
We do not sell your personal information. We may share your information with third parties in limited circumstances, including:
- Service Providers: We may share data with third-party vendors, consultants, and other service providers who perform services for us or on our behalf (e.g., payment processing, website hosting, data analysis, marketing assistance). These providers are obligated to protect your information.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, a subpoena, or a request from a government agency).
- Protection of Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in legal proceedings.

International Data Transfers:
Your information may be transferred to, stored in, and processed in the UAE, where our facilities are located, and where our service providers may be located. Data protection laws in the UAE may differ from those in your country. By using our service, you understand and agree to the potential transfer of your information to the UAE. We take measures to ensure that your data is treated securely and in accordance with this policy, including relying on legally recognized mechanisms for international data transfers where required.

Data Security:
We implement technical and organizational security measures designed to protect the security of any personal information we process. However, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Data Retention:
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law (e.g., for tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your Data Protection Rights:
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request.

Third-Party Links:
Our online platform may contain links to third-party websites that are not operated by us. This Privacy Policy does not apply to third-party websites. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy:
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take steps to remove that information from our systems.

Changes to This Privacy Policy:
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

Contact Us:
If you have questions or comments about this Privacy Policy or your personal data, you may contact us by writing to:
Al Maha Fitness
15 Sheikh Zayed Road, Floor 12
Dubai, Dubai, 41587
UAE